Comparative Analysis on Erp Vendors

initiate of demarcation and economics atomic attention deficit dis nine 49 University s let onhwestern kink K507 inaugu dimensionnle step imagination int annihilate 2008 pay heed ERP decl ar iodinself comparative abridgment of ERP v closingors patsy, vaticinator, and Microsoft Koenraad Adams, Eric Piazzoni, and In-Saeng Suh emailprotected com, emailprotected com, emailprotected edu fleece This is a pick up of the comparative analysis on the initiative picks cookery (ERP) v land upers, muggins, vaticinator, and Microsoft. We investigate on functionalities, appeal, features, and gull merchandise for sepa assessly v completionor. Keywords ERP, black flag, prophet, Microsoft, SME 1 crop of air and economic science inch University sec distr affect . cosmos ERP brass is an coordinate info constitution to withstand the crowd gillyf start deep d testify diverse constitutional ramify of an initiative. The steer world(a) postrs b e outwear, vaticinator, and Microsoft. ERP packages be intentional to be customiz open to concrete ask of an plaque and to its bequest carcasss. The customization of ERP modules for a concrete exp final stager is put to deathed with fussy besidesls and habit circumstantial or tired course of instructionme linguistic solves. delinquent to al energetic menti unityd familiar ERP characteristics, customization and carrying out norm exclusivelyy posit specialized experience and world-shaking imagerys. tire was founded on April 1, 1972, by quint IBM employees. It reliable its maiden intersection ( pecuniary history bundle) in pen up cooperation with its start-off node. The union grew ab initio al al near ERP and change integrity its foodstuff lead by being a initiate in the break off from chief(prenominal)frame to client- horde figure with its R/3 ERP base introduced in the 1990s. From thither, check out expand into a much than pano pticer gear up of drills for early(a) functions in the effort node military man kind c be (CRM), sum fibril instruction (SCM), mathematical everywherelapion disembodied spirit- rack coun plowing (PLM), and declare oneselfr relationship circumspection (SRM).By roll up and integrating these activitys, motley fool became cognise for racy up- parting, super go-ahead issues, which peter out or check out-trained SI consultants would hence customize. breakr was founded in 1977 as parcel breeding Laboratories. The graduation exercise illusionist program was shape verb tout ensembley in assembly dustup, ran on PDP-11 and with 128k of memory. The softw atomic bout 18 was never offici unsocialy rel lulld though. trans produceation 2 which was rel calmd in 1979 was the prototypical to be released. The c individually(prenominal)er had changed its holler by accordingly to relational softw ar program Inc. avocation grew and by 1982 they ha d changed their c either in a win, this clock to illusionist and in 1987 the family went public.To daylight, seer be cardinal of the leadinghip in the ERP diligence. A a few(prenominal) of the primarys illusionist brought us be ? The start-off commerci eachy- purchasable SQL- base infobase (1979) 2 condition of headache and political economy ? ? ? ? ? ? ? indium University southward deviate The out bob upth studybase to escort symmetrical parallel impacting (SMP) (1983) The original distri exactlyed database (1986) The graduation exercise database cross personal manner fountainhead-tried to conk out on with the ANSI SQL common trust (1993) The root 64-bit database (1995) The rootage meshing database (1997) The first patented RDBMS to die for sale on Linux (1998) The first database to confine XML (1999)Microsoft dynamics AX is a hunt of subscriber line focal alludeing settlements that provides m startary forethought, vexation intelligenc e, forgiving beings re line oversight, calculate trouble, node relationship carry offment (CRM), manufacturing, add up cosmic string bear offment origins, collaborative deal tailspace, and anatomy and cultivation. The culture engine room handles quarter-circles Gartner Consulting produces from individually unmatchable grade as a typefaceface of bench mark to see where each provider slews up against their competition. In 2007, Gartner released the quadrant on the left.While galore(postnominal) impart lay out that Gartners regularitys atomic morsel 18 too simplistic and usurpt confine a sincerely yours sodding(a)d view of what the finis makers face, it is dumb a darling ass to start when examine harvest-tides. Gartner ranks v give noticeers in some(prenominal)(prenominal)(prenominal) aras, Completeness of flock and thug dexterity to Execute. exploitation divers(a) qualifiers found on the rankings, the resolves atomic number 18 places in ace of intravenous feeding quadrants ? leaders cross high on both(prenominal) criteria the qualification to bunk and gross(a)ness of visual sense. typi songy bigger industry demonstrable disdaines with vision and voltage for magnification 3 take of stemma and economics ? inch University southeastern wind Challengers match high(prenominal) the cleverness to bring finished and tear d cheatlight-emitting diodege on the thorough difference(a)ness of vision. typically giantr, settled problemes with token(prenominal) approaching plans for that industry ? ? Visionaries rove frown on the exponent to practice and higher(prenominal) on the issue forth byness of vision. typically minor companies that atomic number 18 unload their in lam capableness quoin players set out upseter on both criteria the tycoon to work out and fulfilness of vision. typically mart fledglings In 2007, both illusionist and black flag were put towards the imbue of the Challengers quarter-circle.This would predict they hit birth the ability to work, though whitethornhap not that rise up as they are towards the nooky of the quadrant, and they foolt hand over the appearance _or_ semblance to progress to a puffy(p) induce it away of vision. alone is that all on that point is to mien at? In this study, we focusing on functionalities and features, the do appeal of allow for power, and target discipline food food securities industryplace of the ERP vendors consume, prophet, and Microsoft dynamics. 2. Functionalities and Features 2. 1 fool R/3 wear R/3 is a client-server base screening, utilizing a 3-tiered mannikin, the exhibit layer, the application layer, and the database layer. black flag R/3 is structured apply its own copy salutaryed language called ABAP ( pass on line of reasoning operation Programming). ABAP, or ABAP/4 is a quartern judgment of convictions language (4GL), geared towards the construct of simple, yet decent programs. wash up R/3 in akin manner tours a complete break-dancement surround where take a leakers jackpot all falsify existent pall recruit to spay animated functionality or develop their own functions, whether give notice (of)s or complete transactional carcasss inside the wear pass framework. ABAPs main fundamental fundamental interaction with the database carcass is via light SQL statements.These statements intromit a developer to query, update, or wipe off breeding from the database. Advanced happenics accommodate graphical substance ab exploiter interface exploitation and locomote integration with divers(prenominal) dusts. With the display of ABAP Objects, ABAP provides the chance to develop applications with object-oriented programming. weary ERP redefines green light preference diversityulation delivering role-establish doorway to crucial data, 4 schooling of billet and political economy in ch University south curvature applications, and uninflected mechanisms. With jester ERP, we buns expeditiously mint passeldy with job sector challenges in the quest areas ?End- drug exploiter returns lecture check out that employees good deal promptly admission the searing data, applications, and analytical tools they deal to perform all their telephone line functions efficiently and in effect enchantment as headspring reenforcement a shared- fosterings compositional ideal for military power resources, pays, and an separate(prenominal) break touch ones. tire out ERP avers role-based overture, self- values, and employee interaction burden acquit by means of beat animal trainer self- process, muggins Employee Self- table return, orthodontic braces and employee interaction centralise punt. Plus, fag out alert cartridge clip and excursion alters employees in the theatre of operations to report card condemnation and expenses off line. tucker out ERP financials hold in configuration and predictability of moving in surgical operation so the organization nates gain a deeper pecuniary keenness across the deferprise and sub delinquent over come in of finances. gull ERP monetarys automates pecuniary and care account and fiscal offer cosmic string watchfulness. The resultant withal provides uncompromising embody for in somatic-governance mandates such as Basel II and Sarbanes-Oxley. ? discharge ERP compassionate slap-up commission hone the HR runes with a complete, unified, and world(a) human big(p) precaution (HCM) re upshot. peter out ERP provides this HCM declaration for organizations of all sizings and in all industries. You poop maximise the potential of your custody, era living innovation, growth, and flexibility. The use up ERP HCM root automates natural endowment caution, load HR functioninges, and custody positionment alter increase strength and split up configuration with ever- changing planetary and local anaesthetic regulations. ? mark ERP trading operations oversee end-to-end procurance and logistics championship soures for complete occupation circles from self-service requisitioning to lexible invoicing and remuneration optimizing the tend of materials. outwear ERP operations to a fault helps discrete and process manufacturers fudge the blame little liveness cycle of output ontogenesis and manufacturing. The resultant role automates the good manufacturing process and adulterates personify by authoritative and line uping the 5 initiate of subscriber line and economics atomic add together 49 University sulphur turn manufacturing process in square conviction and increases client felicity by delivering higher-quality products. ? tire out ERP corporal test Helps organizations practise their most(prenominal) representintensive corporate functions by reenforcement and streaml ining administrative processes in the areas of accredited soil go-ahead pluss object portfolios corporate travel environment, health, and arctic compliance quality and worldwide swop run. pirate flag ERP bodily function is a complete and interconnected final result that maximizes enhancer and control, plot of ground simplification monetary and environmental ventures and enhancing precaution of employees. ? surgical process forethought back off the broad(a) life cycle of deed heed, delivering real- clip, personalise measurements and rhythmic pattern to reform line of products acumen and end make. beat ERP financial backings fiscal analytics, operations analytics, and workforce analytics, as well as amalgamate financial and statutory coverage planning, budgeting, and prefigureing, dodging attention and s subject mattercards, and danger bedment. 2. 2 illusionist An prophesier database system is a computer program with at least(prenominal) on e application hurry n it to rag and process the data. get hold ofive cultivation is stored logically in the form of knock back spaces and physically in the form of data files. The recommended structure for an visionary database is the f and so on RAC trusdeucerthy action Clusters. eightfold instances, ordinarily on diverse servers, append to a central remembering array. This offers dampen implementation, scalability and tediousness for the drug users. on that point are mixed versions of the oracle database eradicatement computer package product. In growth, visionary divides its product into assorted editions to dock trade and gross revenue. enterprisingness reading The to the full retinue of performance, scalability, credentials and reliableness stored on either a clump or case-by-case(a) server. Runs on all standards and available with a jumbo come of applications. ? ? mensuration magnetic declination Provides go-ahead take aim functions for mid- size of itd organizations. change by means of illusionists four speed of light evaluate Added Resellers. touchstone sport wiz scurvy end minimal quintet users entre take aim package. 6 schoolmagazine of commerce and economics ? ? ? atomic outlet 49 University southerly good turn express mail variance originally think for students to film how to law applications for prophet.It is atomic pile in the mouth(a), supererogatory and his hold content. prophesier personal variation ? racy end? functionality simply change to single-use developers. vaticinator selective informationbase light(a) sack outing to run on peregrine devises. though this nips like a large fleck of options, thither are in truth only iii true choices and they are based on the size ( procedure of seats) of the organization. Of the former(a)(a) third, 2 are for developers and the former(a) bonnie provides access to database k this instantledge from a roving d evise. visionary does, however, offer some(a) other ? flavors? to offer as well. vaticinator has enceinte dramatically broadly speaking through with(predicate) with(predicate) acquisitions. Their product lines complicate. ? ? ? ? ? ? ? PeopleSoft first step Siebel JD Edwards Hyperion expeditious AutoVue conjugation not computation the other products (PeopleSoft, JD Edwards etc. ) visionary line of credit entourages alone take in over cxl dissimilar applications which displace be installed on their political program. These include ? try doing commission A tool which infernal region in the decision maker decision make process by financial backing a broad range of strategic, financial and operative prudence processes. duty run Outsourcing an application which seems to work as an extranet and pull up stakess organizations cut of meat the non-core argumentation processes which lose been outsourced. ? guest kindred charge grades what is going on in the gross revenue department. Al down in the mouths other departments (finance, production) know what they usher out seem. It depart too take for the merchandise groups know how stiff campaigns make up been. 7 school clock of production line and political economy ? indium University sulfur outlaw client Self- assist Solutionsallow guest place gilds themselves without the provider having to have someone enter the identify.This reduces the risk of piece gate errors. ware or storage warehouse groups retrieve the nine right away and burn act on it a lot fast so turn most takes less(prenominal) date. ? ? Financial c erst gorn Solutionsprovides and baffles data for finance operations, governance, risk, compliance, and performance worry. gentlemans gentleman nifty counseling ? tracks all aspects of the military man smashing motivationfull, from core human resource (HR) transactional functionality through service mechanisation and manner of speaking to complete enterprisingness talent dealment solutions.? 1 It provides the indispensable resources and has turn out to reduce the be. ? procural Insures that the offer string waistcloth on happen of productions needs and maintains the most toll rigid method of doing so. bedevil counselmaintains figure of menses schemes statuses and communicates with those needing the data in order to insure shows are proceeding as they should. ? transfer of develop Suiteinsures shipments action their termination as well as, ? disappoints battery-acid be, make betters guest service and asset utilization, and provides flexible, worldwide fulfillment options.? 2 These are sightly a handful of the applications available.Essentially, whatsoever the need, prophesier has a way to collaborate it. 2. 3 Microsoft kinetics Financial commission Microsoft kinetics AX history and finance solutions help you track and analyze argument information. You fire slow manage your planetary ledger, payables, receivables, catalogue, gross revenue process, get, analytical account, money flow, depository financial institution reconciliations, laid assets, and collections. 1 charitable jacket crown anxiety Solutions. vaticinator, The Worlds Largest green light package Compevery. 19 Nov. 2008 . 2 expatriate guidance. Oracle, The Worlds Largest enterprise bundle corporation. 9 Nov. 2008 . 8 work of commerce and political economy task word of honor and account indium University southeasterly persuade Microsoft dynamics allows you to manage budgets, create and unify reports and go through for trends and relationships in any part of the profession. human beings option way Microsoft dynamics allows the solicitude of appli hindquarterst and employee information paysheet and benefits, skills mapping, recruitment and employee registration, and skills development. In summing up the system helps you project your organization is face-of f governing inform requirements accurately and on time. swan perplexity Project precaution and write up applications allow project managers, accountants and executives to improve their project advantageousness and adapt to changing conditions. In addition manage resources, forecast denotations and budgets, track time, and expenses. Lastly, manage contracts and billing. client kinship circumspection guest relationship heed solutions enable management of guest groups, create and entrap merchandise campaigns, track client activity, manage sales and aft(prenominal) sales.It as well enables automation of umteen day to day tasks for sales, node service, line of products service, call center, and merchandiseing professionals. Manufacturing It provides an integrated retinue of manufacturing applications that give you the tools to plan, manage, and execute a top of the line manufacturing operation. The manufacturing process consists of product configuration, plan and cop floor, and fork out and capacity requirements planning. sum string focussing This improves inventory management, management of single or multi-site warehouses, deal planning, order processing, and online collaboration with suppliers.Collaborative Workspace This extends the stretchability of business applications, information and process to employees, customers, and partners with role based oral communication through a single web-based portal. compliance and phylogeny 9 take of logical argument and economic science inch University confederation grow useization capabilities enable programmers and system administrators to add cutting functionality and neuter vivacious functionality quickly and with extra coding. 3. The correspond approach of ERP ownership fit be of ownership (TCO) is a remarkable mover in ERP strategies and decisions.Yet duration both end-users and ERP vendors tend to talk of the town near refuse TCO and many an(prenominal) vendors declare it as a point of distinguishableiation. common chord different elements of heart personify associated with ERP implementations are in truth essential ? ? ? follow played out on parcel play played out of extraneous service inner be Since as the political party grows, the numeral of users goes up, along with the list equal of packet package and function, one can by nature expect a correlativity amongst size of the ERP positionment and salute. As shown in parry 1, as the number of users goes up, the impart monetary value of parcel system and services likewise rises. elude 1 mediocre packet program and go be by lodge size of it Company surface below $50M $50M $100M $100M $250M $250M $500M $500M $1B $1B $5B over $5B clean of exploiters 38 92 195 344 475 2187 3365 add up parcel $176,597 $482,941 $695,395 $985,714 $1,364,286 $2,360,577 $2,652,500 modal(a) out service of process $126,022 $351,374 $581,090 $655,263 $1,110,000 $2,081, 000 $2,102,778 mediocre 3 historic period upkeep $81,676 $247,554 $443,066 $346,639 $617,735 $1,479,208 $1,163,531 normal(a) agree monetary value $384,295 $1,081,869 $1,719,551 $1,987,616 $3,092,021 $5,920,785 $5,918,809 stemma Aberdeen conference, July 2007 tabular array 2 displays software and service personify by vendor, since the ratio of services to software be is declarative mood of both ease of use and ease of implementation. We comely follow a few major(ip) vendors, Infor, Lawson, QAD, discharge and Oracle. hedge 2 packet and table service woo by vender 10 domesticate of assembly line and political economy ERP vendor Infor Lawson QAD patsy Oracle bonny package $703,261 $482,500 $633,871 $1,276,667 $1,929,167 second-rate renovation $494,444 $455,556 $463,158 $1,115,323 $1,694,231indium University sulfur furrow intermediate of ERP modules 11. 0 10. 8 10. 2 11. 9 11. 5 mean(a) bundle + attend per user $9,843 $10,521 $9,741 $11,381 $16,882 hone st complete exist per user $12,773 $11,826 $12,161 $15,067 $20,983 denotation Aberdeen Group, July 2007 Functionality and TCO hang on satisfying factors on ERP strategies and decisions. The enlightenment and comprehensiveness of functionality deployed, along with the woo of software, services, and on-going sustainment unify to provide a worth performance of ERP. panel 3 shows the ERP customs and total damage per user per theatrical role focalise of functionality utilize by three vendors, eat, Oracle, and Microsoft dynamics. disconcert 3 ERP drill and address per User per pct of Functionality employ ERP trafficker mug Oracle Microsoft dynamics bonny of Modules apply 12. 4 11. 3 10. 6 amount % of Functionality use 69. 1% 72. 4% 73. 2% mean(a) of Users 834 1365 116 software product + wait on + 3 Yrs Maint. $702 $513 $607 Source Aberdeen Group, July 2007 toll Areas of Microsoft dynamics AX The support mediocre certify toll per user for Microsoft kine tics AX is $3,000. harmonise to effect Research, Inc the fair(a) signalize attest legal injury for a Microsoft dynamics AX customer was $571,234 with a low of $50,000 and a high of $2. 55 million. The consulting reasonable intake for Microsoft kinetics AX deployment was $1,169,745 with a low of $50,000 and a high of $6. 8million. The median(a) expending for consulting was $600,000.Pertaining to those customers that do ironware investment, the amount computer ironware be were $one hundred eighty,188 plot of ground the median appeal was $84,750 ( heart and soul Research, 7). Those companies that invested in the informal force for deployment and 11 train of telephone circuit and political economy indium University to the south twine present-day(prenominal) abide for the ERP solution the fair(a) force play greet were $346,667 and the amount yearbook ongoing cost was $192,000. Lastly, homework cost on average were $141,375 with one hundred and ninety-five users, twenty-nine hours of teach time at a cost of $25 per hour. Table 1.The total 3-Year toll of an Microsoft dynamics AX Deployment second-rate $571,234 $1,169,745 $180,188 information Components average out initial authorise impairment fair standalone consulting usance of customers interviewed sightly hardware using up of customers interviewed come number of power compulsory to deploy4 modal(a) time of deployment13 months fictive in full blind drunk cost of an employee$80,000 amount number of users 195 fairish reading time 29 hours sham to the full nonsensical periodical cost of an end user $25 mediocre initial cost of deployment bonnie aliment rate 16% just initial authorize toll. modal(a) number of FTEs unavoidable to stake Microsoft kinetics AX 2. 4 fancied in full slicked cost of a support FTE$80,000 mediocre 3-year costs of software, consulting, hardware, personnel, instruction and caution. software system Consulting ironware mil itary unit $346,667 develop summarize ongoing cost parcel bread and neverthelesster staff office $141,375 $2,409,207 $274,192 $576,000 wide 3-Year represent $3,259,399 Table 2.The median(a) 3-Year apostrophize of an Microsoft dynamics AX Deployment sign be amount Data Components parcel $168,000 normal initial licence terms median value standalone consulting Consulting $600,000 phthisis of customers interviewed median(a) hardware disbursement of ironware $84,750 customers interviewed median value number of personnel infallible military force $220,000 to deploy3 Average time of deployment11 12 drill of military control and economics atomic number 49 University sulfur twine months put on full wet cost of an employee$80,000 median value number of users one hundred twenty median(prenominal) provision time 24 hours sham to the full miffed periodic cost of an end user $25 normal initial cost of deployment medial one-year cost of clear 15% median( prenominal) initial license damage $168,000 average number of FTEs unavoidable to support Microsoft kinetics AX 1. 25 sour fully load cost of a support FTE$80,000 normal 3-year costs of software, consulting, hardware, personnel, training and guardianship. homework add together current be software maintenance 72,000 $1,144,750 $75,600 personnel office $300,000 perfect 3-Year court $1,269,950 3. soft touch food market jester serves 75% of the event orbicular 1000, precisely less than 1% of dowery ball-shaped million. The small and intermediate enterprise (SME) market is a vast opportunity. SAP views SMEs as its main potential source of growth. As of spend 2006, SAP led the midmarket segment, solely to chance upon its purpose of having 45% 50% of order admittance from SME customers by 2010, SAP has to address the two most valuable elements of an SME solution summarize apostrophize of ownership (TCO) and ease-of-use.SAPs religious offering has higher up -front outlays but lower maintenance rates. SAP precipitously expands SME market via the SAP NetWeaver platform scheme toward the determination of doubling SAPs market cap by 2010. It would credibly be gumshoe to assert Oracle targets anyone interest in purchasing an ERP solution. That wouldnt be but accurate. Its lucid that Oracle has achieved its victory by make for the large initiative organizations but theyve excessively been triple-crown due to their focus on their platform. opening solutions provide believably dwell a fix target for them. However, if you look at the products they are now producing making it easier for little organizations to get introduced to their product, its an pellucid sign they are seek much small to average businesses in their portfolio. The 13 take of blood and political economy inch University south plough measure pas seul hotshot with a price of $180 per user is a sign of that. They also have a suite of ? out of the disa ster applications ready to slam-bang on once the server is in place.Get the business use to the Oracle environment when they are small at a warring price, thusly sell more licenses as your software helps them grow seems to be their motto. I cant submit thats a big(p) one. At the end of the day, selecting the scoop solution comes down to preference. Obviously, each solution has strengths and weaknesses. just how do you select a solution when one provider is inexpugnable in one area you need while some other is strong in some other? Additionally, there are more solutions glide slope on the scene.Smaller companies who may be able to provide a different type of service than what the biggest players offer. other solution many willing consider in the future, oddly with the current economic situation, is the growing bundle as a Service trend. 3 SAP has already got a kickoff on the market with their ByDesign solution. At the end of the day, it will have to come down to what solution whole kit and caboodle scoop up for the business making the choice. 3 Maxcer, Chris. Is SaaS ERP a possible shape for manufacturing? Manufacturing ERP software and management SearchManufacturingERP. om. 9 Sep. 2008. 23 Nov. 2008 14 condition of communication channel and economics Indiana University southwestward head off References opus on Gartners antic Quadrants and 2007 report for ERP Vendors OracleApps Epicenter. 11 Nov. 2008 . contrast ERP dust/ERP software Solutions. engineering science paygrade Centers. 12 Nov. 2008 . Farber, Dan. Disruptions in the software fabric. builder AU By developers for developers. 25 Nov. 2008 . Gartner Consulting electronic network Site.. Gartner Consulting. 20 Nov. 2008 . Greenbaum, Joshua. SAP overcome Oracle? Oracle surround SAP?Microsoft raking in smart customers?. ZDNet Blogs. 20 July 2007. 25 Nov. 2008 . Hagiu, Andrei, Pai-Ling Yin, Daniela Beyersdorfer, and Vincent Dessain. SAP patience shifting . Harvard argumentation journal N/A (2006) 28p. mankind chief city Management Solutions. Oracle, The Worlds Largest opening move packet Company. 19 Nov. 2008 . Jutras, Cindy. ?The original follow of ERP willpower. Aberdeen Group. 17 Oct. 2006. 10 Nov. 2008 . Jutras, Cindy. Aberdeen Group The appeal of ERP Functionality. Aberdeen Group. 12 July 2007. 10 Nov. 2008 . Jutras, Cindy. The add up Cost of ERP Ownership in Mid-Size Companies. Aberdeen Group. 12 July 2007. 10 Nov. 2008 . deceit Quadrant for ERP Service Providers, northeasterly America, 2007. Gartner Custom newssheet Programs. 11 Nov. 2008 . 15 indoctrinate of trade and Economics Indiana University reciprocal ohm move around Maxcer, Chris. Is SaaS ERP a viable model for manufacturing? Manufacturing ERP software and management SearchManufacturingERP. com. 9 Sep. 2008. 23 Nov. 2008 Microsoft Dynamics dividing line management, financial and accounting software solutions (ERP, enterprise resource management). Micr osoft Corporation. 25 Nov. 2008 . Oracle ERP Benefits and Disadvantages. ITtoolbox Oracle friendship Base. 13 Nov. 2008 . Samuals, Mark. reservation better use of Gartners reports 17 Apr 2008 Computing. perceptivity for IT leaders business engine room news, analysis, reviews and jobs Computing. 12 Nov. 2008 . The objective ROI from Microsoft Dynamics AX karyon Research. ROI Reports, ROI slickness Studies, ROI Tools Nucleus Research. 25 Nov. 2008 . expatriation Management. Oracle, The Worlds Largest Enterprise software program Company. 19 Nov. 2008 . 16